I'm sorry to hear you're facing issues with updating the game. Let's try to get this sorted out together. Below, you'll find some steps tailored to your specific device that might help fix the issue. Let's give them a try:

General 

• Ensure you have a strong and stable internet connection

- If you're not on Wi-Fi, check your mobile data signal. Once you've secured a good connection, try downloading the game update again.

Google Play Store

• Try clearing the Google Play Store's cache and data

1. Go to your device's Settings.
2. Navigate to 'Apps' or 'Application Manager' (this may vary depending on your device).
3. Scroll to find the 'Google Play Store' app and tap on it.
4. First, tap on 'Force Stop' to halt any ongoing processes.
5. Then, choose 'Clear Cache' and 'Clear Data' to reset the app's temporary storage.

iOS App Store

• Update manually on your iPhone or iPad

1. Open the App Store
2. Tap your profile icon at the top of the screen
3. Scroll to see pending updates and release notes
4. Tap "Update"

• Update iOS

1. Navigate to "Settings"
2. Select "General"
3. Then "Software Update" to ensure your phone has the latest processing software.

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After completing these steps, wait for about 10 minutes. (This pause allows the system to properly process the changes.) Then, restart your device and reattempt to update the game.

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Please note you will lose any progress if you reinstall the game.

If you've already reinstalled the game and lost your account, please check this article.

We will assist you to recover your account. 

If you still can't see the update after trying these, please get in touch with us in-game so we can further assist you! We're happy to help